Return Policy
We want to ensure you have a positive experience shopping with us. If you are not satisfied with your order, you may be eligible for a refund. Please review the information below to determine your eligibility.
Products Not Received
If you do not receive your order within 30 days of the purchase date, please contact us immediately. We will investigate the issue and issue a full refund if the order cannot be located.
Missing or Damaged Items
If you receive your order and find that an item is missing or damaged, please contact us within 3 days of receiving your order. We will be happy to send a replacement or issue a refund for the missing or damaged item.
Refused Delivery
If you refuse delivery of your order, we will attempt to return the shipment to our warehouse. If the shipment is successfully returned, we will issue a refund for the product cost, minus the return shipping costs. However, if the shipment cannot be returned due to customs regulations or other reasons, we will not be able to offer a refund.
Order Cancellation
You may cancel your order before it ships for a full refund. If you cancel your order after it has shipped, we will only refund the product cost, minus a 40% cancellation fee. Shipping charges will not be refunded in the case of a cancellation.
Dispute Resolution
If you have a dispute regarding your order, please contact us within 60 days of the order processing date. We will work with you to resolve the issue. If we are unable to reach a satisfactory resolution, you may be eligible for a refund of up to 60% of the product cost (and customs charges if applicable). Shipping charges will not be refunded.
Unforeseen Delays
In rare cases, your order may be delayed due to factors outside of our control, such as bad weather, flight delays, or customs clearance procedures. We will do our best to keep you updated on the status of your order and deliver it as soon as possible.
Contact Us
If you have any questions about our return policy, please contact us at info@bigbazaar.life.